Advances, cancellations and refunds
Last updated 18 September 2026
We'd rather tell you this before you pay than argue about it afterwards. Here's exactly what happens to your money if plans change, and what we do if a piece doesn't heal the way it should.
Do I have to pay an advance?
Only if you want a particular date, time and artist held for you, or if we're drawing something custom before you come in. Walk in on the day and you pay in full at the end. The advance is twenty per cent.
It buys two real things: a chair nobody else can book, and the hours your artist spends drawing before a needle comes out. That's why it isn't refundable.
Is the advance extra?
No. It comes off your total, so you never pay twice. And if you decide not to go ahead with us, the design is still yours. You paid for it, you take it with you.
What if I need to move my appointment?
Things come up, so we'll move you once. Tell us at least 48 hours before and your advance carries to the new date, whenever the artist is next free. If a second appointment is missed, the advance is gone and we may not take another booking.
If something genuinely unavoidable has happened, talk to us. We'd rather find a date than lose you over one.
And if I don't turn up?
The advance is forfeited. The slot was held, nothing else was booked into it, and the artist's day has already gone.
Can I get a refund on a tattoo or piercing?
No, and no studio can. The work is in your skin; there's nothing to send back. If a piece isn't sitting right, come in and talk to your artist.
Touch-ups
Touch-ups are free within six months of your session.
The one exception is fingers and the backs of hands. Sun, heat and daily washing fade those placements whatever anyone does. We tell you that before you sit down, and touch-ups there are charged.
Jewellery and aftercare products
- Jewellery is final sale once it's been sold or worn. That's hygiene, not commerce.
- Sealed, unopened products can be exchanged or refunded within seven days with the bill.
- Anything that reaches you faulty or damaged, we replace.
Academy course fees
Change your mind before the course starts and you get the whole fee back. Once teaching begins it isn't refundable, because batches are capped at four and your seat and your teacher's months are committed. If we cancel a batch or can't run the dates we promised, you choose: full refund, or the next batch.
When we do give money back
- We cancelled or moved your appointment. Advance back in full, or a new date. Your call.
- You were charged twice, or charged more than your quote. The difference comes back.
- The payment failed but your bank still debited you. Banks usually reverse this within five working days. If it doesn't come back, send us the reference and we'll chase it with our payment provider.
- We couldn't do the work after you'd paid, for example a piercing we had to refuse on health grounds.
- A product arrived faulty. Replaced or refunded.
- You paid more than the advance and then cancelled. Anything above the twenty per cent comes back, once any drawing already done is accounted for.
How the money reaches you
By the same route it came: card, UPI or bank account. We start it within three working days of agreeing it, and your bank usually takes another five to seven. Cash comes back as cash at the studio. We won't hand you a credit note instead of your money.
Still not sorted?
Talk to a person. WhatsApp or call +91 97173 40900, or write to contact@rebeltattoos.in. Almost everything on this page gets settled in one conversation, and we'd like yours to be one of them.